Cancellation & Refund Policy

This policy explains how you can cancel a paid plan on tutorda.org and when a refund is possible. It forms part of our Terms & Conditions. The Services are provided by TutorDA Private Limited, Coimbatore, Tamil Nadu, India.

1 Cancel anytime

• You can cancel your Basic or Premium plan at any time — from your profile/billing page, or by emailing support@tutorda.org from your registered email address.
• After cancellation you keep full access until the end of the billing period you have already paid for. Your plan will not renew and you will not be charged again.
• If auto-renewal (for example, UPI AutoPay or a card mandate) is active, cancelling also stops the mandate. You can also revoke a UPI AutoPay mandate from your UPI app at any time.
• Please cancel at least 24 hours before the renewal date to avoid the next charge.

2 Refunds

Because our plans give instant access to digital content, payments are non-refundable once the plan is activated, including for partly used billing periods. Cancelling stops future charges; it does not refund the current period.

We will refund the payment in full in these cases:

• Duplicate payment — you were charged more than once for the same plan and period.
• Payment debited but plan not activated — your account was charged but your plan did not start, and we could not activate it within 48 hours of your report.
• Renewal charged after a valid cancellation — you cancelled before the renewal date but were still charged.
• Service not delivered — a paid live class, mentoring session or service you booked was cancelled by us and not rescheduled to your satisfaction.

3 How to ask for a refund

• Email support@tutorda.org (or admin@tutorda.org) within 7 days of the charge, from your registered email address.
• Include your name, registered email, the plan, the payment date and amount, and the transaction / UPI reference ID shown by your bank or the payment gateway.
• We will reply within 48 hours and confirm whether the refund is approved.

4 How refunds are paid

• Approved refunds are made only to the original payment method (the same UPI ID, card or bank account), through our payment gateway (Razorpay, or PhonePe / Stripe where used).
• We start the refund within 2 working days of approval. It usually reaches you within 5–7 working days, depending on your bank or card issuer.
• If a failed transaction was debited but not received by us, it is normally reversed automatically by your bank or the gateway within 5–7 working days. Contact us if it is not.

5 Changing plans

You can move from Basic to Premium at any time; the new plan starts on payment. Moving to a lower plan takes effect from your next billing period. No refund is given for the remainder of the current period.

6 Contact